Happy Thursday! It's our first Recap of September! And it's surprisingly feeling like September with the weather getting a little brisker! I'll take it! Let's see what's going on in r/help and around Reddit!
NEWS AND ISSUES
The site was having a moment on Tuesday where things weren't working properly for a bit. The Reddit Status Page was updated to reflect this and RedditStatusBot made posts in r/help, r/bugs, and r/modsupport. Good bot!
There is an experiment on the home feed where you will see a "For You" and a "Following" tab. (Hold on! Keep reading! lol) The For You feed has subreddit recommendations. The Following feed is just your subscriptions. When this experiment was run before, it did not remember your selection. But thanks to all of the constructive feedback that was left in these Recaps that was shared with the team in charge, this version remembers your selection! Set it and forget it! Thank you to everyone who took the time to yell at me leave feedback. The team listened! You were heard! Thank you.
If you are in the For You/Following experiment, the For You feed will not have a sort option. The Following feed will have Best and New. Some of you have left feedback that you want the Hot feed to return and I have shared that feedback with the team and they are looking into that.
You do not have to use the For You feed if you don't want to. Just switch over to the Following feed and be done with it. It's really easy! You just tap once! How great is that?!
Some users will be in a different experiment where there is an X on recommended posts that you can click/tap to hide the post. Others will be in a similar experiment where there is not an X and there is not a "hide" option, but you can go into the post to hide it. Happy to pass along feedback about any of this.
On Tuesday, we made this post to remind users with an .edu email address to change it to a personal email that they will always have access to, since a lot of .edu addresses are locked up as soon as you are no longer with that school.
Weekly reminder/warning that Reddit does not provide support outside of Reddit. Do not contact "Reddit support on Discord" for help with your Reddit account. There is no "Reddit support on Discord". That is someone trying to scam you and steal your account and maybe more. If you're having an actual issue with your account that is not solved by posting in r/help or by the articles in the Help Center, you can use this form for the real thing. Please note that 95% of issues can be solved much, much quicker by posting in r/help (or our cousin subs, r/reddithelp and r/newtoreddit).
The most recent version of the app is 2026.35.0. If you're not using the most recent version of the app, it might not work properly.
CURRENT EXPERIMENTS
Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge.
Ongoing current experiments can be found here.
COMMON ACCOUNT ISSUES
Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well. (Thanks to u/reddit33450 for pointing out the error in these two links so I could fix it!)
BUGS ROUNDUP - COURTESY OF CORRECTSCALE!
[iOS] Some users are still losing their place in comment threads after they've closed the app or their phone has shut off. This was in last week's Bug Round Up. The fix is still in the works!
[iOS] In dark mode, the text on the Achievements panel may not be visible on profile pages. Fix should be ready to go soon. The workaround is to use light mode instead of dark mode. It should show up there.
[Android/iOS] Continuing to investigate login and general authentication issues that some users on the apps have experienced. More updates should be coming soon!
[All platforms] The brief outage mentioned above caused some backend errors that included some moderation services, media uploads in chat and posts, and search. But those should have been fixed when the outage was over.
[All platforms] Still looking into some issues around subreddit bans that popped up this week.
BUG FIX [All platforms] There was a brief thing where choosing a saved response would occasionally cause the removal comment to fail to post. This was caused by a different change that was rolled back, so this should be fixed at this time!
WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)
1,290 posts. That's up 176 posts from the 1,114 that we had last week.
3,792 comments. That's down 316 comments from the 4,108 we had last week.
909k views. That's down about 300k views from the 1.2m -ish views we had last week.
HELP THAT HELPS HELP R/HELP - REMEMBER THE HUMAN
Reddit is a great place, populated by humans! Yes, humans! When replying to other users, please remember that there is a human on the other side of that keyboard. You'll get your point across much more effectively if you don't resort to yelling and personal shots. There's nothing wrong with disagreeing! But please try to do so in a respectful way. You may be surprised at how much better your point is received if it's delivered with a little dignity and kindness.
HELPINGEST HELPERS HELPING HELP R/HELP
It's my favorite time! It's time for me to give out monthly trophies to the top three helpers in r/help! The following three users were the top helpers in r/help for the month of August! Big round of applause for...
u/westcoastcdn19 - CONGRATULATIONS!!! Right back where ya belong! Thank you so much for all of the help everywhere! It's really appreciated!
u/thepottsy - CONGRATULATIONS!! You are great at this! You switch from user help to mod help like you're a vet! LOL Thank you so much!
u/SnooDonuts6494 - CONGRATULATIONS! I think this is your first monthly award?? That's awesome! No one else on Reddit will ever have that trophy/description combo! Here's the first of many! THANK YOU!!
And that's not all! There are a bunch of other folks who just rocked it last month in the help department! Here are some of your top helpers for August! Thank you all so much for being here and helping out!
u/Stranger1982 - You're just a regular here now! And now you're Helper Level Five! Congratulations! Thank you so much for hanging out and helping out!
u/ChzGoddess - Thanks for the help! Every time I see your username, I always think, "I love cheese". LOL Appreciate all of your help over here!
u/reddit33450 - Hi there! Thanks so much for helping out last month! Always good to see you!
u/PurplePassiflor1234 - THANK YOU. I'm just thrilled that you're here! <3
u/IKIR115 - Hey! Thank you so much for all of your help! You've been busy!
u/Terminator7786 - Always great to see you! Appreciate your feedback and help in the sub! Thank you!
u/formerqwest - Right back at it, I see! Hope things are improving! Thank you so much for all of your attention to folks with stuck nsfw profiles!
u/Livid_Number_ - Hi! You're becoming a regular in these parts! And that is awesome! Thank you so much for all of the help that you've given to others!
u/ChimpyChompies - Still doing it all! Appreciate everything in this sub that you're doing all the time! Thank you!
u/amyaurora - You're just in the top everywhere! Thanks so much for your help here, there, and everywhere!
u/PercentageDazzling - And here you are! So great! Appreciate your help around these parts! Thank you so much!
And our friends/cousins over in r/reddithelp and r/newtoreddit also deserve a shout! They run some great, and I mean GREAT, subreddits that are full of helpful people and helpful information! Thank you all so much for helping out with helping out! I appreciate y'all!
What a month! Couldn't have done it without everyone helping out and lending a hand! Thank you to everyone who took a moment to help! I'll see you next week for another Recap1
