Well, this is disappointing. We are silver castaway status and, with the help of our usual disney travel agent person (Magic Mornings Vacations), we reserved two guaranteed family veranda rooms on the 7 night Canada cruise from NYC -- the ONLY 7 night Canada cruise currently scheduled on DCL. While booking was apparently a bit chaotic, she reported last week that she had secured us both rooms (and locked down early dining for our littles), and I gave her my credit card for the deposit. We were all set, or so I thought.
This morning, I received a call from her informing me that she failed to send our deposit on to DCL, so both rooms had been canceled. Apparently, she'd set a calendar reminder for the wrong date. Of course, as you all know, that voyage is entirely sold out now (except for the Tower Suite, which now shows a $60k price tag for the week). She was very apologetic and said she would keep trying to get us on the ship, but I am not holding my breath given how in demand this particular sailing was.
I received an invoice, I submitted a card for payment (which was not charged), and have her confirmation that she received it. It's incredibly disappointing that we did everything right -- made a decision fast, booked right when we had access, etc -- and through a clerical error on the part of the person who gets paid to help us with these things, now we are SOL.
Has this ever happened to anyone else? Is there anything we can do? Next time, should I just book it myself?