r/techsupport 3h ago

Open | Software YouTube keeps autoplaying stupid meditation videos

Upvotes

So i listen to podcasts frequently when i sleep, and sometimes i dont put on the sleep timer, letting videos autoplay. Everything was normal for literal years, however, recently ive been waking up to videos titled "heal yourself - 3 hour relaxing music with rain" or something like that, and i keep hitting not interested, and it keeps PLAYING THEM. Don't know if this is the place to ask, but htf do i fix this?


r/techsupport 14h ago

Open | Malware I have a hard drive from work that I for sure know has ransomware on it. What is the best way to wipe it?

Upvotes

I want to format the drive clean but I'm not sure how to go about it. Is it safe to plug in into the computer in safemode with the internet off and format it?


r/techsupport 39m ago

Open | Hardware Acer Nitro 5, screen won't turn on after replacing thermal paste

Upvotes

Hey guys can anyone give me a hand in figuring out what's wrong here. I just replaced my thermal paste and now trying to boot up my laptop again the screen won't turn on. The power is definitely on, the keyboard lighting is there and when I start it, the fans run for a couple seconds then go silent and its just kinda sitting like this, i think its stuck in boot up mode cuz the keyboard lights dont turn off. I disconnected the battery before doing anything internally too but what could be causing this and how could i fix it?


r/techsupport 3h ago

Open | Phone Android phone keeps getting foreign material warning randomly

Upvotes

I keep getting a notification popping up randomly saying foreign material or moisture has been found in the charging port (on a dry day).

Does anyone have any advice on how to clear out the port and keep it clean?

Samsung Galaxy A57 5G

Android version 16


r/techsupport 1h ago

Open | Hardware Which Cable for this Western Digital External Hard Drive?

Upvotes

Hi. Would you guys know which cable should I use for this external hard drive? I believe it is either micro b or micro usb but I'm not sure. Image for the hard drive can be seen in the link.
https://imgur.com/a/GusKKbK


r/techsupport 8h ago

Open | Hardware My pc Keeps Shuting Down and I have no idea why

Upvotes

So, from time to time, my pc sudently shuts down and I can only use it after I let it cool down .

Usually when I notice this I leave my pc untouched during a couple of days and than it stops shutting down, but this time I really needed it so I took the shot. I removed the plastic case so it could cool beter and it worked, it worked so well indeed that I decided to put back the plastic and play a game, after about half an hour the pc shutted down again.

Turns out that after checking my thermal paste and testing out with HW monitor I saw it had nothing to do with temperature. I tried taking of my GPU too but it didnt work. Even in Bios it shuts down and the time it takes to shut down is related with the amount of time its off. I also tried connecting it to my UPS to see if it was something with the power on my house but It still shuted down and the UPS didnt beep.

What can it be?


r/techsupport 3h ago

Open | Software How to disable Google AI Overviews in search results

Upvotes

I've got the AI Overview setting turned off, yet somehow it still shows up on basically every search I make.

At this point I'm starting to wonder if that setting actually does anything. I don't want an AI summary at the top of my results - I just want the normal search results back. If Google isn't going to let us properly disable it, what are people switching to instead?

What search engine/browser are you using that doesn't constantly shove AI results in your face?


r/techsupport 8h ago

Open | Software Need help with EXE files

Upvotes

I run windows, and I installed a new NVIDIA 5060 RTX a week ago. It ran fine at first, but now I’m having trouble running any exe files. I like to play a lot of stuff from GameJolt and Itch.io, but nothing I download from there opens, and if it does open, it runs extremely slowly. Same issue with Audacity when I tried to install it. These files appear in my task manager even when I close the program. Sometimes, they don’t even open a screen and show that they’re running in task manager. Everyone else I’ve asked about this has been baffled. I’ve tried restarting, running compatability modes, uninstalling and reinstalling the files, making sure windows and nvidia are both up to date. I am running low on options and don’t know what to do.

Edit: Stuff like steam games run fine, and I’ve got plenty of space on my drive so it’s not a storage issue.


r/techsupport 3h ago

Open | Software Usb thethring

Upvotes

usb thethring not working without turning on usb debugging, i want to trun on usb thethring without truning on usb debugging


r/techsupport 10m ago

Open | Hardware I need to turn on a TV whitout a remote control

Upvotes

Alright, so long story short, I found a Blue Tech TV in the trash. It doesn't have a remote. I plugged it into the wall and the red light turned on, but it doesn't have any hidden physical buttons. I haven't been able to find any remote control app on my phone that supports Blue Tech to turn it on. I'd really like to get it turned on, so I hope you guys can help me out please :)


r/techsupport 8h ago

Solved Wifi connects but programs don't work

Upvotes

Skip to Edit 2 for solution

My PC connects to the wifi and I've found that google and discord works, but stuff like steam, epic games, and riot client say it's not connected to the wifi. I'm connected through ethernet and some stuff I've already tried are
- Checking updates
- Updating/Uninstalling Wifi adapter
- Unplugging and replugging ethernet cable, wifi adapter, and router
- Checking services specifically WLAN and wired autoconfig. set them to automatic and made sure theyre running
- Checking firewall blocks
- running system file checker
- Clean boot up
- Checking/Resetting BIOS

I'll probably flush DNS cashe and reset network settings like winsocks next. But if that doesn't work, I don't know what steps to take next. What should I do?

Edit: yea so those didnt work and the firewall settings seemed fine i even reset those just in case too.

Edit 2: i realized it was definitely some kind of filter since the riot support and steam support were also refusing to connect. even on my phone the steam app wouldnt load when connected to the wifi. i found out my eero router had a content filter on games somehow. turned it off and everything fixed.

i feel silly that i didnt check the eero app close enough and that it was such a simple issue/fix


r/techsupport 5h ago

Open | Software No Xbox controllers work with my pc

Upvotes

So about a month ago one of my Xbox controllers stopped working with my pc. Kept getting an error that said “the last usb device you connected to this computer malfunctioned and windows does not recognize it.” So I plug in a new one and it works for a while then today it kept connecting via USB the imminently disconnected and this happened like 9 times so I tried ANOTHER controller and now it won’t even turn on. I’m not a tech guy I have no idea what is happening or what to do. Also I used different cables and usb ports too and nothing will work. Please help!!


r/techsupport 1h ago

Open | Networking Need help with hp Bluetooth keyboard

Upvotes

I have an HP Bluetooth keyboard which connects to multiple device recently I changed the batteries since then it is not working properly. It’s connecting to all devices but, command is always press so if I’m clicking on any action, it’s doing something else. So basically I need to factory reset this keyboard. I tried that battery method draining the battery, but it’s not working for me.


r/techsupport 1h ago

Open | Audio Separate media/game audio and voice communication audio

Upvotes

I have been trying to make it so that my Bluetooth headphones will be for the games/music/videos, and my speaker for calls on discord or other applications. I also have a separate microphone.

The problem is, the headphone's audio is getting distorted as soon as I use the discord's microphone, even just for checking, then the audio on my headset never goes back okay unless I restart my PC.

I am using Windows 11, I have disabled all the handsfree drivers. On sound settings, playback tab, I only enabled the speaker and the headphones. On recording tab, only the external mic. On communications tab, I set it to "do nothing". I am running out of options here. Is this even solvable? and if it is, is there a way to switch my communication device and media playback device easily?


r/techsupport 5h ago

Open | Software Slow motion and no audio

Upvotes

I can barely describe the issue it feels so niche. But sometimes my computer audio will cut out completely. Not only that, videos and other graphics will suddenly run in slow motion. Youtube and other streaming sites, games, etc.

Just to be clear, everything else seems to be fine, no stuttering and memory usage is normal on task manager. Windows itself is running smoothly. The browser is smooth. Websites load quickly. Applications open fast. It's literally just the videos themselves are playing back as though they're in slow motion. Game graphics are moving at half time as well.


r/techsupport 5h ago

Open | Windows Please help! I can’t get into my computer

Upvotes

So I can’t get into my computer. Every time I launch to the windows screen, where it shows the time and date, I can’t type or click anything to sign in. I think my usb drives are not connecting or something. But they work in the bios setting and in the bit locker recovery. I have tried just about everything and nothing works. Please help me I need to get into my computer.


r/techsupport 5h ago

Open | Hardware Relatively old mouse, recently obtained, immediately moves cursor to bottom left corner.

Upvotes

I bought this Aqua mouse off eBay a week ago, it arrived today, & it seems to work fine minus the fact that, instead of moving the cursor around like normal, it slams it into the bottom left corner. My computer is an Intel NUC9i7QNX, & the mouse is Aqua model no D168, Coca-Cola branded with a little plastic coke bottle floating around inside.


r/techsupport 2h ago

Open | Software Why does the Steam FPS Overlay always show DLSS and not FG even with Frame Generation activated?

Upvotes

As the question says, I've been trying to fix this for some time and I can't seem to figure out why. Whatever the game, it always says DLSS with or without Frame Generation on. I use the full FPS overlay too. I have Gsync On (Fullscreen Only), with Vertical Sync On in Nvidia App. My monitor is 165Hz so I'm capping it to 162. Not relevant I know but I'm giving as much detail as possible. DLSS Override are Preset B, SR Recommended, RR Recommended. DMFG Custom 60fps up to 3x. But even with DMFG Off that doesn't change anything. Latest driver 616.86 but it's been like this for weeks at least. Is anyone able to have the overlay show DLSS/FG on command? Like it's gonna say DLSS, enable FG and it shows FG, then disable FG and it shows DLSS again?

Thank you for anyone able to help.


r/techsupport 2h ago

Open | Networking Windows laptop keeps disconnecting from my phone's hotspot and asks for the password again

Upvotes

I'm having an issue with my Windows laptop connecting to my phone's mobile hotspot.

The laptop connects to the hotspot normally, but after about 1 minute, it disconnects. When I try to reconnect, Windows asks me to enter the Wi-Fi password again and shows this message:

"Some information changed since the last time you connected. We need additional information to complete the connection."


r/techsupport 8h ago

Open | Hardware Need help with my PC - freezes

Upvotes

Need help with my PC

So today i changed my old am4 platform to a new am5 platform

Am4 : Ryzen 5 3600 - B450m ds3h - 16gb ddr4 3200mhz from g skill

Am5 : Ryzen 5 7500f - b650 eagle - 32gb ddr5 6000mhz cl36 from patriot

And theres this problem which didnt happen on the old platform, whenever i run valorant (which i build this pc for) i get 5 second freezes, then its okay for 5 seconds, then it freezes again.

I didnt see it happening when im not playing, but once i get into valorant, then lets say close the game, the freezing stays and still freezes my pc, even if the game is closed.

It could be because of my ssd which is 8 (💀) years old, and is on 10% health on crystaldiskinfo, but still, it didnt happen on the old one

Also i didnt reinstall the system, i just placed the old ssd into the new one without thinking

Can anybody help, please?


r/techsupport 6h ago

Open | Hardware PC shuts off while gaming, I think its overheating

Upvotes

Had my current PC for about two years now.

I usually play Path of Exile 1 and 2 and for the past few weeks ive seen my computer turn its self off from time to time. I believe it is an overheating issue and was looking for help. Wondering if this is something I can do myself or recommended ways to make my setup better.

I replaced my video card after it got to the point where it wouldnt even boot up anymore it started to happen so often. I have turned everything off and can air the case like crazy but it still happens. I will post my hardware below if that helps.

Micro-Star International MS-7E26 AMD Ryzen 5 7600x 6-Core Processor 16384MB RAM

Nvidia GeForce RTX 5070


r/techsupport 3h ago

Open | Hardware Mouse keeps disconnecting/reconnecting constantly 😅😅

Upvotes

Soooooo my mouse keeps disconnecting and reconnecting constantly…..it’s not the mouse, I bought a brand new one. It’s not the USB port, I’ve tried plugging in the back on the main control panel thing (sorry I’m not completely verbal and knowledgeable on computers) as well as multiple other ports. I’ve also tried uninstalling the mouse driver thing and reinstalling. Still no change.

The PC is a Dell Alienware (not sure year, it was given to me). Feel free to ask any necessary questions, I will try to answer but please be patient. I am not often on Reddit and also work majority of the day. Thank you guys in advance!! ❤️


r/techsupport 3h ago

Open | Mac MacOS Mojave - don't have Permission to my drive even though I'm the only User and an Admin

Upvotes

I just bought an old Mac Pro 6,1 and wiped it clean with a fresh install of MacOS Mojave. I then performed a Migration from an old Time Machine backup that I had and things started to get wonky. I think I may have narrowed it down to the fact that my User doesn't have permission to the main root of the drive.

The only listed user/group that has permission to the drive are:

  1. system - read/write
  2. wheel - read only
  3. everyone - read only

Screenshot of folder permissions

I thought 'system' might be the same as 'admin,' but that doesn't seem to be the case. Is there a backend way to grant permission to 'admin' or better yet to my main user account? Thank you!


r/techsupport 3h ago

Open | Hardware Fresh Win11 install crashes into a ‘no bootable devices found’ screen. Restarting the computer boots it normally. What gives?

Upvotes

hey guys, my laptop - a corporate hand-me-down dell latitude 7390 - has a new battery and ssd from a different laptop. During normal use it randomly crashes showing something like “a system encountered an error and needs to restart,” then restarts into a “no bootable devices found.” To top it all when I turn it off and then on it works as nothing happened.

Is there anything that can be done? I really need it for my biology classes 😭🙏


r/techsupport 3h ago

Open | Hardware Mouse acting strange

Upvotes

Hello all, I've recently started having a couple issues with my Logitech g502 mouse starting today. There are a couple common symptoms:

•I can move the cursor around, but I cannot use any of the buttons on the mouse. When it stops working it looks like it deselects all of my tabs I have open. Hovering over the icons in the top right of the tab will occasionally have ui effects but I can never actually click on them

•if I try to use my scroll wheel it automatically goes into "auto scroll" (the thing that happens when you press your scroll wheel and you just move the cursor to get it to scroll instead of physically scrolling on the scroll wheel). It sometimes comes out of this mode when you continue scrolling, sometimes it does not

I've found the symptoms most commonly occur when I try to use "mouse-like" shortcuts with my keyboard (alt+tab, anything with the windows key, etc.). It also happens if I try to use my scroll wheel.

So far pressing ctrl+alt+del has been a temporary solution, but the symptoms come back every time I do one of the mentioned catalysts.

I have tried updating the mouse driver as well as removing the driver and restarting the computer. I noticed that when the symptoms are occuring my mouse does not show up in the "manage devices" Win+x menu so to try and reset my drivers I had to do it after ctrl+alt+del, which made it reappear. This still did not resolve the issue though. I also tried uninstalling and reinstalling GHub to see if that was the issue because it originally wasn't launching but now it launches just fine yet the issue persists

Any help you guys could provide would be greatly appreciated. I don't own another mouse to test if the mouse itself is just broken, but if it does seem to be the mouse then I guess I'll just have to save up for a new mouse. Thank you!