Uber cash payment scam…how could I report this? (Germany)

[u/henleschleife]

Today I ordered an Uber for my mother to pick her up and bring her to my place. I chose cash payment in the app. When the taxi arrived to my mother, the first thing the driver asked her was “how much her phone shows that this ride will cost” so my mother told him what I saw in the app. Then they started to drive, but the uber driver didn’t press the “start button” on his app so the whole time it “seemed” like my mother was waiting there for the uber to come, while they were really already on the way to me. The problem is that once the trip ended, the driver cancelled the order and the uber system sent another taxi to the original pickup address, which we had to cancel manually. Our theory is that the driver knew he was getting cash, he didn’t want to pay taxes after it so he made it look like the trip never even found place cause it was cancelled by him.

The problem is that I cannot find a way to report this, when I try to file a report it goes against the second driver that was mistakenly ordered again to the original pickup place and probably has no clue what’s going on. Does anyone have an idea how to report this normally where I can also write this in detail and not just pick from pre-written menu points? Thanks a lot.

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[u/BaneChipmunk]

Find a way to contact Uber by phone. Beyond that, take it as a lesson for the future.

[u/ZealousidealRisk5898]

It is almost impossible to deal with complicated issues with Uber. I would suggest just drop it and move on.

[u/neurofen99]

Uber takes around a 50% cut of the actual ride cost so I don’t blame him for wanting cash

[u/ky0877 → u/neurofen99]

Unless i’m misreading, the payment was in cash.

[u/Pencil161 → u/ky0877]

It was in cash which means that the payment doesn't go through the Uber app, it's handed directly to the driver. But Uber knows that the ride happened and how much it cost so the driver still has to give them their cut.

By "cancelling" the ride, the first driver made it appear to Uber as if the ride never happened, therefore the driver would never have received the cash. But the ride did happen and the driver did get the money which he can keep entirely for himself because Uber doesn't know about it.