Coinbase Support: Please Expedite My Pending Specialized Review — Case #27325492

[u/movie-loverjoyer]

Hi Coinbase Support,

I’m reaching out here because I’m hoping your team can help move forward an existing specialized review that has now been pending for 13 business days without an update.

I have been a Coinbase customer for several years and have generally had a positive experience with the platform. When my account was temporarily locked for security reasons, I immediately cooperated with Coinbase Support and successfully completed the identity verification requested of me. My case was then escalated to the specialized team for further review.

I completely understand and appreciate Coinbase taking account security seriously. However, after 13 business days without any communication from the specialized team, I would greatly appreciate it if Coinbase Support could locate my existing escalation, confirm that it remains active, and alert the assigned specialist that I am still awaiting resolution.

I am not requesting a new case or a new review. I have already completed the requested verification and simply need assistance getting an update or resolution on the existing specialized review.

Case #27325492

Coinbase Support, I would sincerely appreciate any assistance you can provide in getting this reviewed. Thank you.

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[u/coinbasesupport]

Hi /umovie-loverjoyer. We received your Modmail and will continue our conversation there.