Had a rough experience with my local Wingstop: I placed an order for my family on the app and came home to find an item missing. Two days later, I received a customer survey in my email. I figured filling it out might help improve a process somewhere along the line. Half an hour later, my phone rang, and I noted the caller as the Wingstop location that messed up my order.

While the manager was interested in making my order right, he seemed more interested in defending his crew's error. I get that you're leading a crew of hourly workers. But sometimes you gotta take the "L" and admit that you might need to coach your team a little harder. Suggesting that I needed to interrupt my family dinner to drive back to the store was just silly.

In any case, that's the last time I answer a customer service survey. There's no need to talk to the manager if they won't engage honestly with an ear towards problem-solving.

I'm a huge wing enjoyer. Especially the Lemon Pepper wings. I use to stan hard for the BWW wings, but tbh they have gone done in quality (at least in Central Indiana). The sauce is still good.

But damn the Wingstop sauce and wings are DELICIOUS. I am standing in one now waiting for my food. And yes I promise this isn't an ad. Lol.