r/talesfromcallcenters • u/AtokTosis • Jun 29 '26
M Fired from Concentrix for outsourcing myself to the Philippines
Hey everyone, just wanted to share my absolute fever dream of an experience working for Concentrix, and why I firmly believe no one should work there unless you are absolutely desperate for cash between jobs.
I originally started working there around August of 2025 after losing my previous job. Training and nesting were a breeze, but the pay was absolute garbage: $17.31 an hour. For that price, the workload was ridiculous. I was constantly getting bitched at by customers who couldn’t figure out how to work their own technology. The entitlement, along with the emotional, mental, and spiritual labor, was exhausting.
Because I knew they already outsource a ton of these jobs to the Philippines anyway, which ruins any leverage you have to negotiate a higher salary, I had an idea. Why not just make it economically make sense for me?
In September, I flew out to the Philippines. I had a pretty good VPN set up to make my work location look like I was still at home in the US. The only issue was the lag. The internet speed I had combined with the dual VPN setup caused noticeable delays on my calls.
Management noticed the lag and asked about my connection. I panicked a bit and lied, telling them I was on AT&T wireless, even though it was actually a fiber connection back home, but whatever. That’s when everything turned super toxic.
They demanded I show proof of the internet connection.
To satisfy them, I actually had to hand over my grandmother’s PII and her internet plan. You’d think it would stop there, but their IT department started investigating deeper. They flat out told me the traffic looked like it was routing through a VPN and had an IT guy auditing my Wi-Fi data.
At that point, I said screw it, turned the VPN off, and ran it raw. They eventually confronted me directly, asking if I was even in the country. I denied it, obviously.
Then came the most unhinged request yet. They wanted me to go outside, stand in front of my grandmother’s house, and take a photo of myself holding a piece of paper with the date on it.
I absolutely refused.
Even if I was back home, I wouldn't do that clown shit out of principle. My Team Lead was a local Filipino guy, and honestly, it felt like he was trying to micro manage and power trip on me the way managers out there treat local Filipino agents. I straight up had to check him and told him, "I don't know how you guys get down with each other out there in the Philippines, but in American work culture, nobody is doing this."
Shortly after, they locked me out of my provisioning, pulled me into a WebEx meeting, and fired me on the spot for a security breach.
I ended up staying in the Philippines until October, just applying for better remote roles. The best part about this is that I scored an interview for a new, fully remote IT job while still living in the Philippines.
I did the entire interview process out here, got hired, and then briefly flew back home to the US just to pick up the new company laptop.
Stayed home for about 3 months and I turned right around and flew straight back to the Philippines.
Now, I'm right back out here chilling, working a job that pays significantly better with zero phone calls and zero screaming customers.
Oh, and as for Concentrix? I never gave them their Mac Mini back. I ended up wiping it, bypassing their corporate MDM management profile, and locking it to my own Apple ID. Is it a little messed up? Sure.
But they fucked me over, so I look at it as a little consolation prize for my troubles.
Unless you have zero other options, avoid Concentrix. Anyone with actual, marketable skills that are worth a damn in this market will not last there.
Just sharing my story thats all.
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u/truffleshufflechamp Jun 29 '26
So you left the country against company policy which you obviously knew since you went to lengths to hide it, but you’re not the one in the wrong? Mmkay
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u/AtokTosis Jun 29 '26
I explicitly stated that I bypassed a company policy. However, conflating a policy violation with moral "wrongness" makes little sense in this context.
A multi-billion dollar company that pays $17/hr with zero back-to-back call wrap-up time and then proceeds to demand an employee's grandmother's private data and photos of her house is not operating on a foundation of ethics; they are maximizing profit margins and exercising overreach. Bypassing a restriction to maintain financial leverage while securing a much better role is basic career strategy, not a moral crisis.
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u/truffleshufflechamp Jun 29 '26
Oh my god bro shut up. Are you looking for validation here? Because all you’re doing is sounding obnoxious and toxic.
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u/AtokTosis Jun 29 '26
Pointing out the economic reality of low-wage call center metrics and corporate overreach isn't toxic; it is just objective analysis.
Pivoting to insults and telling me to shut up because you cannot logically defend a multi-billion dollar company demanding an employee's family PII over a $17/hr role is what's actually telling. I'm not looking for validation. I'm just sharing a scenario where an individual successfully prioritized their own financial mobility over an exploitative system.
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u/KindaTiredOfButter Jun 29 '26
If you're talking about "moral wrongness" you took citizen's private data to another country where their data may not be protected.
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u/AtokTosis Jun 29 '26
That is a fundamental misunderstanding of how enterprise IT infrastructure works. I did not "take" data anywhere.
All data remains securely stored on the company's centralized, cloud-based servers in the US. Accessing it via a secure VPN from an international endpoint does not move the underlying data out of its protected environment. In fact, major corporations globally outsource entire call center divisions to countries like the Philippines and India to handle the exact same US data every single day using these identical security frameworks.
Attempting to frame standard remote IT access as a national security issue just highlights a complete lack of technical understanding regarding how global remote work actually functions.
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u/KindaTiredOfButter Jun 29 '26
I'm talking about privacy data laws not someone hacking something.
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u/AtokTosis Jun 29 '26
Data privacy laws (like HIPAA or state-level DPAs) regulate how an enterprise controls, encrypts, and processes data infrastructure. they do not govern the geographic location of a W-2 employee accessing a centralized cloud.
If cross-border data privacy laws prohibited international network access to US data, it would be illegal for major American banks, insurance providers, and tech companies to operate their massive, multi-million dollar offshore BPO hubs in countries like the Philippines. The security architecture dictates compliance, not the coordinates of the laptop.
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u/KindaTiredOfButter Jun 29 '26
Yes, they regulate how an enterprise controls stuff. Just because one company is okay with those laws doesn't automatically mean another company is okay.
Companies process and handle different information differently.
It's not on you to assume especially since you aren't a lawyer. That's why they have agreements and terms, things YOU agreed too when you signed on the dotted line.
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u/AtokTosis Jun 29 '26
You just conceded the entire point about actual data privacy laws. Violating an internal corporate policy or an employment agreement is a standard HR matter, not a statutory violation of federal data privacy laws. You are moving the goalposts from federal legal compliance to internal company handbooks because you realized the law does not back up your claim. At the end of the day, breaking a restrictive corporate rule to secure a better life is a calculated career risk, not a legal crime, and no amount of corporate bootlicking is going to change that.
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u/ImmortalDreamer Jun 29 '26
Yeah, no. This is entirely on you. You showed them you were a liar and a scammer to them. If you didn't like the pay the job gave, you leave the job and find a new one.
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u/AtokTosis Jun 29 '26
I actually did exactly that: I left the company and secured a higher-paying remote IT role.
Bypassing a corporate policy to maintain income while job hunting is standard market leverage. The real economic issue is a multi-billion dollar company paying $17 an hour to handle back-to-back customer escalations with zero seconds of After-Call Work (ACW) time, strict 15-minute breaks, and 30-minute lunches.
Defending highly restrictive, low-wage working conditions while a company actively outsources roles for less pay is exactly what keeps wages stagnant across the industry. Securing a better opportunity before resigning isn't a scam; it is basic career management.
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u/itchy118 Jun 29 '26
Working remotely from a different country and lying about it goes well past simple "bypassing corporate policy."
Are you even legally allowed to work in the Philippines, or were you working there illegally on a tourist visa? Were you paying income tax in the Philippines? Because if not you were committing tax fraud.
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u/AtokTosis Jun 29 '26
You are fundamentally confusing local employment with remote digital nomadism. A US citizen working remotely for a US company, paid into a US bank account, and paying US federal and state taxes is fully compliant with US tax law. I have been living and working remote across Southeast Asia since I was 21, moving through Thailand, Malaysia, Vietnam, and the Philippines, and I am 25 now.
The reality on the ground is that these countries actively want remote workers here spending foreign currency into the local economy. As long as you are not taking local jobs from citizens and you respect the community, nobody cares. In fact, countries like the Philippines have explicitly introduced digital nomad visa frameworks for exactly this reason.
Trying to invent "tax fraud" out of thin air because you do not understand the legal and cultural distinction between local employment and international remote work is pure desperation. I managed my career, doubled my income, and the only people losing sleep over it are commenters in this thread.
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u/itchy118 Jun 30 '26
If you've got a digital nomad visa from the Philippines that lets you work there and you're not just working illegally on a tourist visa then great. I'd be surprised if a call centre job from Concentrix would qualify considering the low pay, but I could be wrong.
As long as you are not taking local jobs from citizens
The thing with that though, is it does kind of sound like you're doing that, considering Concentrix has call centers in the Philippians.
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u/AtokTosis Jun 30 '26
You completely misread how remote work and digital nomad programs actually work. I’m employed by a US company pulling a US market rate that pays more than double what local BPOs offer.
Because of that, the "taking local jobs" argument makes zero sense. A local citizen applying through standard domestic channels couldn't even get hired for this specific US-contracted corporate role.
In fact, look at Malaysia’s DE Rantau digital nomad visa as a prime example. It explicitly grants visas for any location-independent remote work, under the exact condition that your income comes from non-local, foreign sources. These programs are designed specifically to bring strong foreign currency directly into the local economy, not take a single job away from citizens.•
u/itchy118 Jun 30 '26
any location-independent remote work
Sounds like you were not doing location-independent remote work though, if the contract was for US-based support reps and you're not working in the US.
Do you actually have DNV from the Philippians? From what I'm reading you need to be from a country that has a reciprocal visa that Philipino's could use to work remotely when in your home country (and I don't think the US offers a visa like that).
It sounds like they don't really enforce the law very well, but I'd bet money that you're technically working illegally there.
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u/AtokTosis Jun 30 '26
You completely changed your argument to armchair legal compliance because the "stealing local jobs" point didn't hold up.
So i will explain how this actually works:
- Zero Impact on Locals: I’m employed by a US company pulling a US market rate that pays more than double what local BPOs offer. A local citizen applying through standard domestic channels couldn't even get hired for this specific US-contracted corporate role.
- The Nomad Precedent: The entire premise of programs like Malaysia’s DE Rantau digital nomad visa and similar global frameworks is specifically designed for location-independent remote work. The core requirement is that your income is 100% foreign-sourced. These programs exist to bring strong foreign currency directly into the local economy without taking a single resource from citizens.
- The Bottom line: If you actually traveled outside and touched grass, you’d understand the real-world reality of Southeast Asia. Local authorities with strained resources aren't wasting their time hunting down remote workers who are quietly sitting on laptops injecting thousands of clean US dollars directly into businesses, rent, and the local economy. As far as priorities go, it doesn't even make the top 100.
The math and the reality are simple: foreign income, local spending, zero jobs taken. You can keep trying to find a technicality to argue on Reddit, but the system works exactly the way it's supposed to.
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u/itchy118 Jun 30 '26 edited Jun 30 '26
So real bottom line, you don't have a DNV from the Philippines and don't care because its not enforced.
Am I wrong?
Also, why are you using an AI to write your responses, do you not actually understand how this stuff works yourself?
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u/AtokTosis Jun 30 '26
Yes, you're wrong, and you're still obsessing over a stranger's life on the internet because your initial "stealing local jobs" argument collapsed. I use formatting tools to lay out points clearly because reading comprehension obviously isn't your strong suit.
At the end of the day, I'm sitting here comfortably making US dollars, contributing to the local economy, and living exactly how I want to. You can keep writing paragraphs trying to find a "gotcha" on Reddit, but it changes absolutely nothing about my reality. Have a good one man.
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u/elanasaurus Jun 29 '26
It’s not too late to delete this
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u/bassman9999 Jun 30 '26
I want this to show up on /r/OhNoConsequences first.
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u/Comrad_Zombie Jun 29 '26
Call center work sucks and all but you broke the rules and also just admitted to stealing company property as well as name dropping the company.
Enjoy your new job I guess.
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u/ImmortalDreamer Jun 29 '26
Well, until he decides that the new job isn't fair either so he lies and tries to scam them as well.
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u/Comrad_Zombie Jun 29 '26
Not my place to say about future actions. Admitting to fraud and theft on the internet is a different deal. I hope OP didnt log on reddit hours on the company toilet wifi.
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u/AtokTosis Jun 30 '26
There’s no "fraud or theft" here. A Mac Mini isn’t stolen; it’s literally sitting in a box waiting for them to pay for the return postage. When a multi-billion dollar company decides that international customs and shipping fees aren't worth the budget to recover a used desktop unit, they just stop sending labels. They can have it back the exact moment they decide to cover the shipping cost.
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u/AtokTosis Jun 30 '26
Calling it a "scam" is a massive stretch. The company knows exactly where the gear is. It's packed in a box and ready to go. The only holdup is that they haven't sent an international shipping label because they realized shipping an enterprise-managed Mac Mini overseas costs more than the depreciated hardware is worth to them. It's a logistical write-off on their end, not a scam on mine.
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u/ImmortalDreamer Jul 01 '26
I mean, of course the person who tried to scam the company would say its not a scam. You kinda don't get a say in that. The fact is, you lied to your company and broke the rules and the fact that you've been bending over backwards to justify it and frame it like you're some kind of mastermind that circumvented the policies and rules tells exactly the kind of person you are.
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u/AtokTosis Jul 01 '26
You're talking about 'rules' and 'policies' like they're holy scripture, while completely ignoring how these companies operate. It’s not a master plan, it's just basic logic: the tech is packed, they know where it is, and they choose not to send a label because it costs them more than the hardware is worth.
If corporate asset management wants to write it off as a logistical loss, that's their budget, not my scam. You can keep acting like the unpaid protector of corporate inventory if it makes you feel virtuous, but I’m going to stick to enjoying my life.
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u/AtokTosis Jun 29 '26
Legality and professional HR protocols are entirely different concepts. There is nothing illegal about an employee choosing to resign and securing a better economic opportunity rather than complying with invasive data demands for an easily outsourced position.
Regarding the hardware: it is packed in a box awaiting a prepaid international shipping label. Expecting an ex-employee to pay out-of-pocket for international logistics to return equipment to a multi-billion dollar company is completely unrealistic. The hardware is not stolen; it is simply awaiting the company's willingness to cover their own operational shipping costs.
I don't need sympathy; I got exactly what I wanted out of the market—financial mobility. It is fascinating to watch people get this emotionally aggressive defending the compliance metrics of an industry that treats frontline staff as completely disposable line items.
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u/bassman9999 Jun 30 '26
Your post said you were fired, not resigned. It also said you wiped the company hardware and tied it to your Apple ID, not packed in a box waiting for a shipping label, All I hear are lies from you.
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u/AtokTosis Jun 30 '26
Wiping the machine and packing it aren't mutually exclusive. It's sitting in a box right now waiting for a label.
The real reason it’s still here is because they don't want to pay the massive costs for international shipping to get it back from overseas. They've clearly done the math and decided it's cheaper to write off the hardware than to ship it. It has nothing to do with "lies" it's just basic corporate math. They can have it the second they decide to pay for the shipping label.
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u/ImmortalDreamer Jul 01 '26
"I'm not scamming them."
Also
"I'm fully aware I'm either making them pay exorbitant shipping fees due to my lies OR they let me have a free computer."
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u/AtokTosis Jul 01 '26
It's called a logistical reality. If a company terminates a remote worker overseas, they weigh the cost of international customs, duties, and courier fees against the current depreciated value of the hardware. Standard offboarding means they send a prepaid label. What do I look like paying hundreds of dollars out of pocket to bankroll shipping logistics for a multi-billion dollar company?
The gear is packed in a box right now waiting for a label. If they've decided the international courier fees aren't worth the depreciated hardware, that’s a corporate write-off, not my problem.
Objectively, when you factor in the massive costs of international recruitment, onboarding, and training a new agent just to replace me, it was cheaper to keep me onboarded in the grand scheme of things anyway. But they made their choice, and they have the address. If their asset management wants it back badly enough to pony up for the courier fees, they can send the label. Until then, keep crying on behalf of a multi-billion dollar corporation's spreadsheet.
If your heart bleeds so much why dont you pay the fees?
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u/Ambitious_Policy_936 Jun 29 '26
So no friends or family you like or like you back where you lived?
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u/AtokTosis Jun 29 '26
Moving abroad for a higher quality of life and better professional opportunities has nothing to do with personal relationships back home. It is an objective financial and lifestyle decision. Trying to pivot an argument about toxic working conditions and corporate overreach into personal insults just shows you have no logical defense left for the actual topic.
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u/meatmachine1001 Jun 30 '26
I think this is all at least partially made up, and will not have the effect on people you were hoping for
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u/bassman9999 Jun 30 '26
Copying OP's original post for after OP realizes how stupid he is and attempts to delete it.
*Hey everyone, just wanted to share my absolute fever dream of an experience working for Concentrix, and why I firmly believe no one should work there unless you are absolutely desperate for cash between jobs.
I originally started working there around August of 2025 after losing my previous job. Training and nesting were a breeze, but the pay was absolute garbage: $17.31 an hour. For that price, the workload was ridiculous. I was constantly getting bitched at by customers who couldn’t figure out how to work their own technology. The entitlement, along with the emotional, mental, and spiritual labor, was exhausting.
Because I knew they already outsource a ton of these jobs to the Philippines anyway, which ruins any leverage you have to negotiate a higher salary, I had an idea. Why not just make it economically make sense for me?
In September, I flew out to the Philippines. I had a pretty good VPN set up to make my work location look like I was still at home in the US. The only issue was the lag. The internet speed I had combined with the dual VPN setup caused noticeable delays on my calls.
Management noticed the lag and asked about my connection. I panicked a bit and lied, telling them I was on AT&T wireless, even though it was actually a fiber connection back home, but whatever. That’s when everything turned super toxic. They demanded I show proof of the internet connection.
To satisfy them, I actually had to hand over my grandmother’s PII and her internet plan. You’d think it would stop there, but their IT department started investigating deeper. They flat out told me the traffic looked like it was routing through a VPN and had an IT guy auditing my Wi-Fi data.
At that point, I said screw it, turned the VPN off, and ran it raw. They eventually confronted me directly, asking if I was even in the country. I denied it, obviously.
Then came the most unhinged request yet. They wanted me to go outside, stand in front of my grandmother’s house, and take a photo of myself holding a piece of paper with the date on it. I absolutely refused.
Even if I was back home, I wouldn't do that clown shit out of principle. My Team Lead was a local Filipino guy, and honestly, it felt like he was trying to micro manage and power trip on me the way managers out there treat local Filipino agents. I straight up had to check him and told him, "I don't know how you guys get down with each other out there in the Philippines, but in American work culture, nobody is doing this."
Shortly after, they locked me out of my provisioning, pulled me into a WebEx meeting, and fired me on the spot for a security breach. I ended up staying in the Philippines until October, just applying for better remote roles. The best part about this is that I scored an interview for a new, fully remote IT job while still living in the Philippines.
I did the entire interview process out here, got hired, and then briefly flew back home to the US just to pick up the new company laptop.
Stayed home for about 3 months and I turned right around and flew straight back to the Philippines. Now, I'm right back out here chilling, working a job that pays significantly better with zero phone calls and zero screaming customers.
Oh, and as for Concentrix? I never gave them their Mac Mini back. I ended up wiping it, bypassing their corporate MDM management profile, and locking it to my own Apple ID. Is it a little messed up? Sure.
But they fucked me over, so I look at it as a little consolation prize for my troubles. Unless you have zero other options, avoid Concentrix. Anyone with actual, marketable skills that are worth a damn in this market will not last there.
Just sharing my story thats all.*
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u/AtokTosis Jun 30 '26
Thanks for archiving it, saves me the trouble if Reddit's filters ever act up. I have zero intention of deleting it.
I stand by exactly what I said. I'm out here living well, working a much better job with zero phone calls, and enjoying life, while you're acting like the unpaid internet police protecting the inventory of a multi-billion dollar call center that wouldn't hesitate to replace you tomorrow.
Enjoy the read, man.
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u/pauldm7 Jun 29 '26
They fucked you over? Your troubles? Yeah they’re probably a shitty company to work for, but you broke the rules and repeatedly lied to them. Have some accountability for your own actions. How old are you?
They have real concerns about you working abroad, taxes, liabilities, insurance, breach of client contracts etc. if your role could have been done in the Philippines they would have already sent it there for lower than your wages.