r/pizzahutemployees • u/EnvironmentalYam5055 • 5d ago
Does anyone have a job description for shift lead?
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u/KatMidMainOnlySharky 5d ago
Hi, ex manager here, run down of responsibilities.
-till/cash drawer (if your employee is short, document it and let your RGM know the steps you took if it was still short)
-cash drops (if it’s short it could be on you)
-shift management (if a cook calls in you step on the make line)
-inventory (if you’re short on an item, double count, if you still are, let your RGM know)
-cleanliness
-dishes (if not all dishes are done by drivers or anyone else, good luck)
-closing till/cashdrawer
-cashing out drivers
That’s the shortest way I can put it. If you’re just starting your RGM will train you how she wants it done.
Never work off the clock, I did like an idiot cause if dishes weren’t done I’d hear about it. I was disregarded, disrespected, and used/abused, sent a text that I quit and walked out during a rush after July 4th.
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u/Idnetxisbx7dme 5d ago
Its the dame as a regular crew member, except you get to handle the money and get bitched at by stupid people who cant order pizza correctly.
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u/kaylaisamermaid 5d ago
Paid for baby sitting teenagers/grown adults basically. With cash handling responsibilities. Hellish. And getting yelled at and cussed out by customers
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u/These-Ingenuity4383 4d ago
Glorified babysitter. That’s what I say at least. I’m a shift manager and I just make sure everyone is doing good and what they need to have done gets done. You do like a few things of paperwork but it’s easy
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u/Perfect-Cover-5388 3d ago
Essentially you're signing up as a sacrifice when the douchebag higher ups in your franchise decide that cutting staffing is a great way to save money.
You exist so that they can fire you, oat themselves on the back, and get right back to fucking the company into oblivion.
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u/TheToxicBreezeYF 5d ago
Summary: The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.
Competencies:
• Sound judgment and decision making
• Ability to lead with respect and integrity
• Detail-oriented and organized
• Strong interpersonal and communication skills
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Self-driven and flexible
• Microsoft Office Suite proficiency
Essential Job Functions:
• Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
• Ensures food, beverage and service quality meet or exceed standards
• Monitoring all service equipment
• Performing closing and/or opening duties
• Train and motivate fellow associates
• Anticipating customer needs and addressing customer concerns
• Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.
• Ensures a safe working and customer experience environment
• Ensuring compliance with all company policies.
• Contributing to a positive team environment through attitude and example
• Other duties, as needed.
Succession Planning
• This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.
General Conditions and Physical Demands:
• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking
Required Education and Experience
• Must be at least 18 years of age
• Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with "team lead" experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.
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u/EnvironmentalYam5055 5d ago
Do shift leads get breaks?
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u/LookTheresMe 5d ago
Breaks don't happen in food depending on State laws. Under 5 hours you're not entitled to any break or anything. We also get away by it by your touching your phone or not doing work while no orders.
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u/AcidicBattery 5d ago
Depends what you consider a break because I’d usually take a vantage of any slow moment during the day to my laziest extent because it’d be a long time before I got off my feet again
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u/GameWolf1977 7h ago
As a shift manager for over 7 years with pizza hut, managing a store is as simple as maintaining quality standards, ensuring job aids are being followed, the store organized and cleaned, ensuring there is enough prep, dough, and staff for each shift. The managers should have a close and reasonable agreement between themselves and the RGM of the store. Communication is key.
Shift Managers are otherwise responsible for cash, customer complaints, and overseeing their shift routines and tasks. Customers are going to feed off of what you provide them, so if they had a bad experience, you can either make it better or worse by how the situation is handled.
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u/X_x_Atomica_x_X Management - CA 5d ago
Depends on how understaffed you are. But... do everything is often the "job description". Everything. They only put people on the schedule for when business starts picking up. You'll open the store alone, start proofing dough, or not at all with their "new improved" dough. You'll do prep, you'll do the pre-sauce and cheesing HT. Ect. You're your own cook and cut table. Basically, just you and a driver until about 2pm.
And that's the day if you're an opening shift lead. Things are about the same if you're the closer.