Apple ID not compatible with iCloud as an old managed ID ?

[u/Eddy_irezumi]

Hi,

I tried to use managed IDs in the past but réalisée I made a mistake since we had already been using work emails as Apple ID. So I undo all the domain manage thing. But it seems like something is still not working as it should, my own email can not be used as an Apple ID that can connect to iCloud. This issue became one when I tried to use it for a new iPhone as the email for the Apple account.

I can use this email to log in the App Store, on account.apple.com, and the phone even got registered on this account as the device to get verification number to log in this apple account.
What is blocked is only iCloud.com and connecting to the account through Setting>Account in the iPhone. Unless I connect to the App Store, on the iPhone, then in settings my account shows as connected. But unusable actually since iCloud is not connected.

I tried to change the main email to an alias, same issue. Seems like this specific apple account is forbidden to use iCloud.

But in ABM, we don’t have managed IDs anymore, and the other work emails are used as Apple ID without any issue.

Any idea to solve this headache ? 🤕

[u/innermotion7]

Once you do domain capture there is no way back.

Managed Apple accounts and consumer Apple Accounts have different "features" ie. managed IDs have less options.

https://allthingscloud.blog/apple-business-manager-domain-capture-guide/

This process is slightly different now (Apple Business rebrand) but not by much.

[u/Eddy_irezumi → u/innermotion7]

I removed the domain capture, that I am sure.

[u/innermotion7 → u/Eddy_irezumi]

Removing domain capture does nothing it’s a 1 way street once you have enabled those accounts will need to be migrated. Also domain lock is on ?

[u/Eddy_irezumi → u/innermotion7]

Maybe I did not explain well, but we have removed domain capture. There was a 60 days delay or something we had to wait for it to be done. It was just when we set it.

[u/innermotion7 → u/Eddy_irezumi]

My point is that the accounts that were “captured” have to be migrated and or name changed to another email to be kept as consumer. Did users get an email ?

[u/Eddy_irezumi → u/innermotion7]

Yes but I removed the domain from our ABM since and the email were released. I got confirmation from apple that my account for example was not managed.

[u/fartharder → u/Eddy_irezumi]

The 60 days is for users to switch to a different email address for appleid before they lose their content forever.

[u/Eddy_irezumi → u/fartharder]

Yes indeed. It was after those 60 days that I was able to to delete the domain ( https://support.apple.com/fr-fr/guide/business/axm859493391/web )

What I didn't like is that any apple account that was created before capturing the domain could not be "transferred". This seemed kind of stupid. Maybe I did it wrong, but this is why I deleted it. I only manage 4 accounts for now, so I decided to not use this feature. But I will look into it maybe again in the future.

[u/Eddy_irezumi]

Update : I called apple support. The account it a « business to business » but still, should be usable with iCloud. They are looking into it for now.