Does anyone know of another way to escalate a complaint other than the we-care email address?

Joined the lush club in January, accrued 330 points. Unable to redeem any rewards in store as they don't scan at the till and staff don't know why. Emailed them on the stores advice and they've been useless. Their latest email told me to take a screenshot of the QR code that's not working and send it to them - 1) you can't take screenshots of the QR codes. 2) it's literally every reward, they're emailing like it's a one off problem with a single QR code and it isn't, it's been every reward since I joined and I've now explained this to them several times.

Have been back and forth in emails for weeks and getting nowhere, is there another way to escalate a problem? Or has anybody had something similar resolved?

I love lush but this is poor.

I just saw u/Significant_Bad_1258 ‘s post about the sleepy spray being too weak and ran to make this post.

Where is the sleepy perfume?

Where is it? Why isn’t there one?

It’s clearly a staple Lush scent, so what gives?

Seeing that it appears to be a trend where they have started reformulating with the caveat of weaker performance, surely the business move would be to make the stronger (perfume) formulation available at a higher cost? A sleepy perfume if you will…

I know that the body sprays are (were) generally nuclear for longevity but for a company that is clearly profit orientated, I thought it’d be a no brainer!

That’s the whole post!

So I’ve accumulated a few rewards (4) that I need to claim before the end of the next month. I normally don’t order that often, tend to make it a larger order at once so I reduce the amount of parcels needed. However it seems I can only add one of the reward items per order? I have delivery pass and can make an order per item I would like but this seems rather wasteful for a company like Lush?
Anyone experience with this? Do they combine orders if you ask them? I know I used to do that all the time when I was still in charge of one of the webshops but I feel like since they scaled up and combined it all for Europe mainland that part of service isn’t there anymore but would love to hear if anyone found a way to make this work and get all the rewards in 1 go.

Does anyone remember the person that had a jelly that came in a 4oz pot but was growing and ended up like 10x the size of a normal jelly? Someone responded that it was a “starter” from the manufacturing plant that must’ve been shipped to the customer accidentally. Well, I was just wondering how they/it’s doing because I had a little baby something show up in my shower gel.

Here are pics from a bottle of Rose Jam shower gel I just grabbed from my stash. It’s still sealed but there’s a big blob inside. I’m debating whether to just give it a good shake, or chuck it…..

Ive been trying sleepy spray at my lush store and i also have a soap of it, i really love the scent but i feel like i can barely smell the spray on me. Is Sleepy just weak like that or its just the tester?

I tried to purchase some of my faves online tonight and it says they're not available. Biomic body cream, Happy Skin, Sweet Wild Orange hand cream, and Shield hair serum all show as unavailable now (US). I'm trying not to cry...these are products I use every day. Does anyone know if these are actually discontinued, or is Lush maybe not shipping some items right now (due to heat, tariffs, whatever...).

Just got over a gnarly illness that saw me hospitalized only mere weeks after recovering from the SHINGLES that attacked me ON VACATION visiting my long distance bestie. I needed to treat myselffffff

The summer tried to kill me, but autumn and I will endure!

Most of this cart is new to me, please tell me what you love about them?! (One of Moon and the wrap is for another bestie who’s currently long distance in the 🇺🇸 and I can’t wait for her witchy self to be back home 🥰)

Love you Lushies son much! 💜 an American Lushie in 🇫🇷

I got new cupboards to house the stash!

Of course I ordered this right before the Hanukkah 2026 leak and official release 😂 But thank God it’s coming back!!!

I’ve never smelled or used Sufganiyah before, but whenever it’s mentioned here, people talk about it like Lush made it from actual gold. Then one popped up on Vinted for only €12, so I took that as my sign to finally find out what everyone has been obsessing over. AND OMG!! The almond note smells absolutely divine!

Merry Christmas Everyone made the find even better because it’s Celebrate scented. I already have the lotion and Squeak shampoo, so of course the shower gel had to join them. I love having different products from the same scent family!

This is exactly why I keep checking Vinted for affordable Lush items, even though I reallyyyy shouldn’t hahahaha

hi friends! hope you’re all having a fabulous monday. i recently just picked up the coconut drench massage bar, the sticky dates body spray, and 3 bottles of the sticky dates lotion because i’m obsessed (and had a gift card which came in handy.) i’m also a huge fan of chelsea morning! i love gourmands. based on my favorite lush scents, do yall think i would enjoy the tumeric latte massage bar? i’ve had my eye on it recently bc my coconut drench is going FAST and i want to get some more, but i saw people say that tumeric latte is great for fall as well. how does it smell on the skin? does it have any citrus notes in it? im a fan of chelsea morning despite the citrus, but super milk pulls too lemon scented on my skin. i really enjoy the coconut drench bar but i also want something that could pair perfect with a pumpkin/cinnamon/spiced vanilla type of scent.

i love spiced scents especially for fall and always lean towards gourmands. i haven’t smelled it yet and it’s out of stock at my local lush which is also an hour away so im debating ordering it when the heat is more bearable (i’ve seen many get theirs melted in the mail, which im hoping wouldn’t happen if i waited until it got cooler to order, but i don’t really have an issue with just popping it in the freezer as well! i’ll take my chances. i know they advise against it but i have a lush addiction recently!)

any help would be appreciated beauties! ❤️

Hi all!

Can my bar sit out on a tray or should it be covered? The store was sold out of the oval tins & I forgot to ask for storage recommendations. Thanks so much!🤍

I bought dirty solid perfume recently and I love the scent, but I am finding that it completely fades and disappears at around 30 mins max, and I can’t smell it on myself anymore. Is this anyone else’s experience, or a bad batch maybe? I’m in the UK if that helps! TIA

Went overboard but the scents are divine!! Think these are my fave products of the year so far💀🛁💕☺️

I got the Ctrl Shower gummy with a square tin for my lucky cats at home 🩷

Happy skin Exfoliator

And sandstone is a sample 🫧🥰

I love my true romance massage bar (which I’m gathering has been renamed comfort rose?). While I enjoy using my massage bar, I want the smell places that I can’t use a massage bar lol. In the air, on my clothes/laundry, and I dunno whatever other place I haven’t thought of yet. I’d like to keep my options open.

How do I get more true romance scent in my life? Are there sprays that smell similar by lush (not rose jam) or other brands? Has anyone ever tried to recreate it with essential oils and gotten close? Are there dupes online?

I tried the rose jam spray in the store and was surprised by how much I didn’t like it. It didn’t smell anything similar to me and actually thought it just smelled bad. It is possible I had over exposed my nose that day but I guess I expected to like it bc it has been known to be somewhat similar.

I want to cover my life in true romance without the oil of the bar. Help me please.

The boyfriend (who I don’t live with/he lives 6 hours away from me), took his first fully Lush shower today, with no prompting from me.

I’ve given him bits & bobs over the past few months.

I’m visiting and he came out of the shower and said:

Him: I used 4 Lush products today! (Then he listed them.)

Me: That’s awesome! But you didn’t use your Samphire soap? You love your Samphire.

Him: (thinking…) 5! I used 5 products today!

I couldn’t be more pleased with myself. :)))

His shower: Mango Exuberance shampoo bar, Candy Rain conditioner, Samphire soap, Rub Rub Rub scrub, and Telling the Bees facial gummy. 🐝

I had the greatest time strolling around Amsterdam in my cowboy boots today, sore feet but totally worth it.

The team at lush was so helpful and kind, and the vibe was so wholesome. 🥹 I honestly couldn’t name a brand that big, with such amazing people in store.

Had some questions about hair care products for my, curly, fine but a lottt of hair. 😅 The girl at the second location recommended me the curl power, which I’m very excited to try. They gifted us this big 🍑 tote at the kalverstraat, to put all my goodies in.
The person who said visit more than one store was so right btw. Here’s the haul with my second hand collection in the background. :p
Had the best time.. 🥰

I’m thinking about getting it for my boyfriend but seeing rose is the description is giving me pause. Not because I’m afraid he won’t like it, I’m afraid I won’t like it. Can anyone tell me what the rose level is, if it smells like anything else, or anything else noteworthy about this scent? Thank you in advance!

i miss the horse power bar. will it ever come back . it’s SO good.

Loooooved this bath bomb 😫❤️

Got some fall scented goodies this past visit to the lush store! I was finally able to return the moldy face mask 🙈. I probably smelled all of the fall items and I will try to go back for more when the new collections come out!

- Pompompurin
- Pumpkin face gummy
- Pumpkin scrubee
- Jack o lantern hair mask sample
- LTGTR cleanser sample

I was really excited for Cinnamon Spiced Latte bc people were saying it’s much better than last year’s PSL which I LOVED. Unfortunately it smelled really bad to me 😞 idk if it was just that batch or if I need to try it with water, but the initial smell was too much. Maybe I’ll try again later in the season. The pumpkin scrubee smells almost the exact same as the PSL items though so I’m happy about that. I’m pretty sure the jack o lantern hair mask is Sticky Dates scented. I used LTGTR cleanser and didn’t have any bad reactions to it!

Hey guys! So I’m wondering if there are any good products that help with acne? Me and my fiance have decided to start planning and setting a date for our wedding and I’m trying to find something to help clear my acne as much as possible before June 29th!!! I have pretty oily skin which I believe to be the culprit behind my acne. I’m really not wanting to go out and buy some chemical filled junk to put all over my body and am hoping lush has something good!

Blind buys can be risky- but I’ve discovered some gems this way. What’s your fave purchase you’ve bought online without trying/smelling in store?

Hands down, mine in tank battle. Huge gamble, but it’s one of my fave frangrances ever.

Was able to get my hands on 2 full bottles 🙏🥳

I did buy two jars during the discontinuation but regret not buying more and am running out soon I tired squeak and don’t love it. Has anyone tried successfully making it on their own with rehab?