Venting

[u/Careless_Position_62]

Sooooo the commercial sales department in Richardson is already going downhill!! Who could have ever foreseen this?!

Just kidding, I totally called it. They over hired WAY too many reps on the floor and the call volume is not matching the amount of people. They’re starting to fire people for “performance”, but really they’re letting people go left and right because commercial sales is an absolute shit show !

The process SUCKS, the script SUCKSS, the grading metrics SUCKKKKKKK. This is just a God awful department. I think it’s really unfair that the people who feel this will be the struggling agents who left their previous jobs for THIS role, it’ll never be the sups or managers. The people who OVER HIRED everyone in the first place!

Let’s also not forget that the supervisors are incompetent, and they’re basically training everyone to lie, cheat, and gaslight these customers. They’re want us to SCARE them into buying instead of letting them choose for themselves… all for the sake of THEIR metrics. Well, people are growing wiser to the bullshit and we are getting more and more calls in complaining about the selling tactics. It’s almost as if fully grown adults don’t LIKE being manipulated by greedy agents?! Who would’ve THOUGHT !

[u/Other_Damage7695]

But that office only fired people who was at the bottom YTD , and the gating system is trash if your in gate 2 but the agents that are in gate one is always getting calls back to back so I think it’s more of the gating needs a update

[u/Independent-Owl-8659 → u/Other_Damage7695]

https://giphy.com/gifs/VFlB57vEUKzUs3VAjs
((The shitty gating is by design.))

You’re welcome.

[u/Careless_Position_62 → u/Independent-Owl-8659]

Bingo, so that they can push you out for “performance” when you don’t even get a CHANCE to PERFORM! Seriously fuck this fucking place.

[u/Other_Damage7695 → u/Careless_Position_62]

I get it , but the issues I’m trying to understand is even people that are in gate 2 can still have great metics though as long as your are good at sales you’ll be fine tho. I See where Geico coming from on firing the people who at the bottom. But that’s any sales job tho

[u/Other_Damage7695 → u/Other_Damage7695]

That’s just sales tho unfortunately

[u/Careless_Position_62 → u/Other_Damage7695]

I’m sorry you’ve been brainwashed into believe any of this is fair or based on “your ability to sell” or “just be good at sales” bro no. They play favorites, they push out the people who speak up on how terrible the job is, if it was JUST being good at sales then that would be our only metric. But we are supposed to maintain a bundle percentage, a quality percentage AND a production percentage. This is micro managing and toxicity to the highest degree and I won’t let you play in my face like this shit is normal 😂😂 keep on drinking that kool aid buddy

[u/Other_Damage7695 → u/Careless_Position_62]

Im not trying play in your face but any sales job will have its bad part you just need to play the game find where you are good at . That’s all

[u/Rich-Web-1898 → u/Other_Damage7695]

Have you worked at Geico? If you had, not management or spewing their bile, yo would have a different take.

[u/Other_Damage7695 → u/Rich-Web-1898]

No I’m just talking for no reason about gating system and what not at my free will

[u/Rich-Web-1898 → u/Other_Damage7695]

😎

[u/Other_Damage7695 → u/Independent-Owl-8659]

Ohh wow I wasn’t aware they just hired a new class . But I mean if your metrics stay in the middle and don’t go to the bottom. Wouldn’t think you’re good ! But if you are a agent who trending at the bottom that’s any sales job really they let you go

[u/Careless_Position_62 → u/Other_Damage7695]

No it’s definitely the volume. Agents in the faster gate do get more calls but a large amount are transfers or declines. The partners they use absolutely suck, and so the money coming IN is not matching the money being paid out to agent salaries. We were told there would be more hiring classes, they X’d that. Just overall this department was planned so poorly, and GEICO is taking the cheap route by adopting an “agency model”. I give this entire department 3 years before it crashes and burns IF that. GEICO commercial will NEVER be super profitable if they don’t start having their OWN lines of commercial insurance. There’s just no way to compete with companies like Progressive using an agency model.

[u/Other_Damage7695 → u/Careless_Position_62]

But what about commercial auto insurance why would Geico need to take a risk on actual insurance On GL PL BOP WC when they can just sale it under the Geico name and take a cut of the premium. I think that’s less risk and more profit

[u/Careless_Position_62 → u/Other_Damage7695]

because we would have more leverage with selling. Everything would be all under one roof, we would have access to an underwriting department FOR US so that we can work around declines, we would also be able to have wiggle room on premium, bundling would actually MAKE SENSE to the customer if GEICO had paper. Sure it’s “less risk” and that’s exactly why it’s tanking! Take A CUT of premium instead of pocketing the entire thing is great for a pump n dump business model sure but if Nancy wants RETENTION, they gotta stop cutting corners like this. If you’re gonna have a commercial department, HAVE A COMMERCIAL DEPARTMENT !

[u/Other_Damage7695 → u/Careless_Position_62]

I get exactly where you are coming from I do lol it’s annoying but that could also be alot of money paying out on claims under commercial so it’s has its up and it’s down benefits looks like this was the best choose but all the insurance company work on metrics nothing around that part and that’s just the reality of sales when it come to corporate unfortunately.

[u/Careless_Position_62 → u/Other_Damage7695]

I came from another insurance company. Our ONLY metric was SELLING. if you put number on that board your job was secure, period. That’s how it should be.

[u/gecko_wrecko_13 → u/Careless_Position_62]

Doesn't G have its own commercial department in VA, complete with internal underwriting? They refer sales to third parties for some types of businesses/risks, but not all.

[u/Careless_Position_62 → u/gecko_wrecko_13]

Don’t know. I’m not in VA and our commercial department is very new and extremely limited. If they have that in VA, I don’t know why they don’t have it everywhere. Seriously.

[u/Apart-Star-7415]

Don’t worry the senior directors and directors have a plan to make things better soon 😂

[u/foh_doh]

Would you imagine that? The company lays off many experienced insurance professionals around the country, moves operations to a new location, hires people with zero experience in the industry, trains them to write business they've never offered before, and is surprised when they realize they aren't meeting their own lofty performance metrics? Speaking as one of those who was laid off I think the failure is fitting.

[u/Aware_Molasses_7443]

You are speaking to the choir. It’s not just your dept. It’s all of them.

[u/Constant_Chaos0405]

Everything sounds about normal for Geico except…they hired too many people?? That’s what I’m shocked about.

[u/Its_all_true17]

Wow I thought this was going to be The shining Star if they never asked any of us if we wanted to go into commercial it was like a secret the other regions didn't know about.

[u/Careless_Position_62 → u/Its_all_true17]

They didn’t want people with actual insurance experience leading this department, that’s what I’m seeing. They wanted moldable call center reps who were smart enough to get a license. Now they just eat up whatever greedy sales tactics are passed down to them from “supervisors” (spent two months selling and couldn’t even hit the metrics themselves that we are being held to). It’s the blind leading the blind. And it’s all by design.. cuz if you should so happen to hire someone with actual insurance experience (me) then youll have someone who is going to call out the predatory behavior instead of conforming to it.

[u/Its_all_true17 → u/Careless_Position_62]

I totally believe you. I'm so sorry you have to go through this. And you're right I guarantee it was done by design.

[u/ThinVoice9323 → u/Careless_Position_62]

You’re absolutely correct about the lack of ethics. The amount of twisting the sales department does to get their metrics is amazing. It’s of course not the agent‘s fault but it is Geico‘s fault.

[u/Careless_Position_62 → u/ThinVoice9323]

Absolutely. It’s borderline disgusting the thing I’m expected to do and say just to sell.

[u/Suitable_Gap_1156]

Don’t worry, you will be able to laugh soon enough at the fallout of this latest GEICO brainstorm.