I need help! I want to withdraw money from my Coinbase account but every way I’ve tried failed. And support is absolutely useless, giving me only basic advice that doesn’t solve the problem and that is sometimes contradictory. Without ever escalating the case to someone who could figure things out.
I opened the account when I lived in Sweden. Then moved to Switzerland. Changing my account country is not possible. First they told me I can’t have fiat in my account but only crypto. Now I have only crypto in the account but I still can’t change country.
I’ve also tried to withdraw to a Swedish credit card and a Swedish bank account that I luckily have not closed yet. Both failed as Sweden has a very prohibitive approach to money laundry prevention. Neither of the banks will accept money from a crypto exchange.
Also, I can’t use a bank account from any country other than Sweden because Coinbase has this rule that they only cash out to a card/account from the same country as your account country.
All of this I had to find out by talking to support over and over again. The platform only ever provided the most generic error messages, with no indication of what the problem is. I’ve literally spent hours in chats with them. Every single time the conversation starts from the beginning again. I have to explain the problem, what all I’ve tried and what all didn’t work. They don’t assign a person to the case which will then solve it. So I’m getting nowhere. Just first level support every time, no specialist involved ever. Incredibly frustrating.
And now the big question: How can I get my money out? Does anyone have any advice or idea?