I saw an ad on instagram for a shop that offered the three and it was about 1800 plus 385 for wheels + windows. they called me to see if i wanted to book an appointment before booking i wanted to know if the paint correction was for the whole car because my car had light scratches and if they were unable to fix it i would take it to the dealership so they can fix the. The guy advised me not to and said they would take care of it. I got my car back the swirl marks and scratches were still on the body of the car where they applied the ceramic coating so I complained and they told me they only do a paint correction on the ppf panels & they don’t recommend doing a paint correction on non ppf panels. Then it rained a couple of days after and I noticed that the ceramic coating wasn’t working as it’s supposed to I messaged them asking about a 1,100 refund they said they were confused as to why i wanted a refund on something complementary but in the messages before that they said promotion includes -“full car ceramic coating, and i paid for wheels+ windows”. which means in that 1800 the ceramic was already included.
They then said that california law and my signed invoice both state that they are entitled to an inspect the vehicle before any refund or warranty and if i try to file for a dispute they will submit a signed invoice with my vin and license plate to collections, file a lawsuit for unjust enrichment and failure to allow contractual remedy, and report the dispute to the dmv as a mechanics lien matter.
I asked for the documents and they said i have to go pick them up in person because that’s what they require i then asked if they have a contract stating that any original copies will need to be picked up in person they replied with they’d be more than happy to accommodate me to stop by and pick them up at the shop.
With that being said I want to know if this business can actually do something when i do dispute this as a service as not described