I wanted to cancel my Apple Music subscription this month, tomorrow was gonna be the renewal day but it suddenly got paid two days before it, I tried to find a way to get a refund through their page but say "This account does not have any purchases." What should I do next?

I’m not sure what’s happening. It just did this outta nowhere. 😢 I’ve turned it off and on several times.

Edit: it’s a MacBook Air M2 from 2023.

I recently purchased a new iPhone 16e from Best Buy for my mother. I still have the receipt, box and proof of purchase.

I backed up her old iPhone X to a Mac and restored that backup onto the new phone. Unfortunately, the restore also brought over her existing Apple Account.

She no longer remembers:

• Her Apple Account password
• The password for the Gmail address associated with it
• The passcode for a much older trusted iPhone

When we try to reset the Apple Account password, Apple successfully sends us an OTP. After entering it, Apple asks for the passcode of an older trusted iPhone that she no longer remembers.

This leaves us unable to:

• Complete the password reset
• Sign out of the Apple Account
• Disable Find My
• Erase the new phone normally
• Prepare it for a return or another Apple Account

I kept the old iPhone X and its Mac backup and have not erased either one.

So far, I have:

• Tried password recovery through Settings
• Successfully received and entered Apple’s OTP
• Visited an Apple Store
• Spoken with several Apple Support agents
• Submitted two Activation Lock support requests with proof of purchase
• Sent Apple a detailed written escalation
• Asked Best Buy to accept the return

Apple told me that its system showed no Activation Lock, but Find My is still enabled and the phone still requires the associated account credentials.

Best Buy refused the return because I cannot erase the phone and remove the personal data first.

After multiple conversations, the overall message from Apple Support was essentially that there was nothing else they could do and that I may need to purchase another phone. That feels completely unreasonable: this is a brand-new phone, I have proof of purchase, and I am caught between Apple refusing to resolve the account issue and Best Buy refusing to accept the return.

Has anyone experienced this exact situation?

My main questions are:

1. Who is responsible for accepting this return: Best Buy, where it was purchased, or Apple?
2. Has anyone successfully returned a new iPhone when Find My could not be disabled because account recovery was stuck?
3. Is there a specific Apple department, senior advisor or written escalation path that can authorize a return?
4. Is there an official way to move past the old trusted-device passcode request, such as resetting encrypted account data?
5. What documentation or wording helped you get Apple or the retailer to take responsibility?
6. What should I do next if both Apple and Best Buy continue sending me back to each other?

I do not think buying another phone should be the answer when this one was purchased only days ago and I have already provided proof of purchase.

Any practical direction from someone who has dealt with this would be greatly appreciated.

I had my iPad 10th gen charging on my nightstand overnight and had a bottle next to it. Somehow the bottle next to it fell in the night and slowly kept dripping water onto the iPad. When I woke up, the iPad was covered in water and the case was completely wet, even a page I keep in my iPad was wet shy for one corner.

The iPad does not seem to have any damage of now in matters of functioning. I have left it alone for now near a fan. Is there anything I can do to save it now? How would I know if there was any water damage to it?

My iPhone 15 Pro Max is currently at 76% battery health and has 1109 cycles on it from Feb 2024 to now.

If I buy AppleCare now, will I still get the battery replacement for free, or will I still be charged the regular price since I bought it after the fact?

Hi everyone, I need some advice on getting a refund from Apple.

Duolingo charged me for a yearly Super Duolingo plan that I never approved. I only ever agreed to a free trial — I didn’t knowingly sign up for a paid subscription.

I submitted a refund request through Apple’s website twice, and both times it was denied. I then called Apple Support directly, and they submitted a third refund request on my behalf — which was also denied.

I haven’t even used the Duolingo app in about two weeks, so I’m fairly confident this charge came from the free trial converting automatically without my consent.

This money really matters to me right now, and I’m out of ideas. Has anyone successfully gotten Apple to reverse a refund denial after multiple rejections? Any advice would be seriously appreciated.

Hello!
I am creating wedding invitations and I would like to buy an ipad, however I do not know which one should I buy (I do not have money for never). I have read that ipad air 4th is better than ipad 10th generation, but I am concerned because it is older.
For procreate which one would you choose?

Wanted to use the new Apple upgrade program thing on a laptop but stuck on a loop on the “enter your name” page.

Apple support was zero help and kept throwing me around between departments.

Anyone else seeing this issue?

I recently migrated from an SE 2nd generation with iOS 17 to an iPhone 13 with iOS 18. I’ve never had offload unused apps enabled, and it’s been probably 1.5-2 years since I’ve deleted any apps manually. My home screen still shows each of the apps I’ve deleted over time, but with a cloud and down arrow to the left of the name, which IIRC is how it’s always been. If I wanted to re-download one I would just tap it to start the re-download.

But today when I went to remove a few apps, there no longer seemed to be a way to fully delete the app while leaving its icon on the home screen with the cloud symbol. Instead the icon goes away completely (though the app still shows as owned and re-downloadable in the App Store). I liked still having the icon there as a reminder of what I had deleted and might want to get back.

So did this behavior change at some point? Or is there some setting I’m overlooking? I thought this would be easy to answer with a search but it wasn’t.

My IPhone 15 has been turning off and on by itself. It started a few months ago only happening occasionally but has started to do it more and more often. It is now to the point where it does this multiple times almost everyday, and typically does it back to back. It's even brought me to a recovery screen a few times but each time it always says theres no known issue. I've seen a few other people on reddit ask about a similar problem but haven't found much of a solution so, is there anything I can do about this?

its taking up all of my space and i have nothing downloaded in it😭😭

My phone was stolen Saturday and I put it in lost mode on the find my app. It also had an esim lock when it gets powered back on (I assumed they powered the phone off cause my calls went straight to voicemail). I reported it stolen and suspended service on the AT&T app. Got confirmation from an in person AT&T representative saying the phone will be bricked no matter what (this was on Sunday and I got a new phone). I erased all my settings on my new phone just awhile ago to restore a fresh proper iCloud back up. I clicked erase data on the lost phone in the find my app and then it removed it from being a trusted 2fa device. The location no longer shows (it has been over 24hrs since it changed location) but it still says it’s on my account in the iCloud settings in the iPhone settings and says find my iPhone is still on. I didn’t update the lost phone in like a year if that matters. Will the erase still happen if it ever connects?

I am trying to backup some iPhones to my Windows computer. For some reason, my iPhone 16e is unable to snyc with my computer whereas my iPhone 13 Pro can. I looked online and I found that the 16e is unable to snyc because it is using a offbrand USB-C cable. Is there any similar software to Apple Devices that I can use to back up the 16e to my computer?

Edit/TLDR: I don’t have the genuine cable to make a backup using the Apple Devices app. What other software can I use.

Hiya, I’m in a family group on apple and the ‘head‘ of this group has their card assigned to all payments. Obviously I don’t want to pay with my family Members card and I don’t even have the code if I wanted to, so I bought an apple giftcard. I redeemed it on my account in the AppStore and it says I have a £10 balance if I check my profile, but if I go to purchase any app it tries to get me to verify the purchase by putting in the cvc for the card and if I go back and try to select the balance method of paying I just can’t click on it or redeem it at all…

im so confused, anyone know how I can force it to use the balance on my App Store :-(

I want to move my iPhone backup to a external drive. I found the folder called 00008110-000C5D2E02C1401E in my Backup folder and plan on moving it to my external drive. If I move it back to the Backup folder via this pathway (C:\Users\username\Apple\MobileSync\Backup) will my Backup show up in the "Apple Devices" app?

Looking for a cheap yet quality replacement battery for my iPhone, I tried a few generic ones from Amazon/ebay and they are NOT good 😂. Has anyone used ones from XCAP/Injured gadgets? Thanks in advance!

hey so i'm kind of confused on how this works and this is probably a dumb question but

Device A has airdrop,bluetooth,and start sharing devices together on

Device B has airdrop,bluetooth,and start sharing devices together off.

Could I share,airdrop and send anything from devices or it wouldn't work at it present settings?

Hi all.

My sister tragically passed away on Saturday. We are trying to gain access to her phone for obvious reasons - her accounts need shutting down & there are photos on her phone/messages we need to see that could give us more answers around the circumstances around her passing - someone else was there at the time & there are messages from this person on her Apple Watch. We’re all devastated & are trying to hold it together but we don’t know where to start. Is there anything Apple can do to help without losing the data on her phone? I have her iCloud credentials but without her phone password I can’t do the two factor authentication . Any help would be greatly appreciated

Hi everyone!

I’m looking for advice from people who have dealt with AppleCare, Apple Authorized Service Providers (AASPs), or similar situations.
I have a 2022 MacBook Air M2 (8GB/512GB) that I use as my work computer. My last day of AppleCare coverage was the day I laced my laptop in their care.

On August 15, I took the Mac to Mac Center in Lima, Peru, which is an Apple Authorized Service Provider. The problem was with the USB/USB-C functionality.

When I handed it in, I specifically explained that this is my work computer and that I depend on it for my business. I was told the repair would take approximately 3–10 days, with the 10-day estimate being the situation where a part needed to be imported.

Afterward, through WhatsApp, I was given a different estimate of 10–15 business days.
Neither estimate was met.

I repeatedly tried to contact Mac Center through WhatsApp, phone calls, and email to find out what was happening. Communication was extremely poor, and I often couldn’t get a response.

Eventually, after escalating through their customer service, Mac Center contacted me and told me that they are waiting for a component.
Their latest email says that the component is expected to arrive on September 17.

Importantly, September 17 is NOT a promised date for getting my laptop back. It’s only the expected arrival date of the component. They still need to install it and perform testing afterward.

At that point, I will have been without my work computer for more than a month.
I complained to Apple directly because I felt that this was unacceptable, especially since this is an Apple Authorized Service Provider handling an AppleCare repair.

I eventually spoke with an Apple supervisor. Unfortunately, the supervisor essentially sided with Mac Center and did not offer me compensation, a replacement Mac, or another solution.

Apple’s response was basically that repair time estimates are estimates made in good faith and that factors such as global parts availability, customs/logistics delays, etc. can affect the repair time.

They sent me this Apple repair terms page:
https://www.apple.com/legal/sales-support/terms/repair/retailservice.html

I understand that parts can be delayed. I’m not arguing that Apple can magically make an unavailable component appear.

My issue is the overall handling of the repair:
I was initially told 3–10 days.
I was subsequently told 10–15 business days.
Those estimates were not met.
Communication from the service provider was extremely poor.
I repeatedly had to chase them for information.
I have now been without my work computer for more than three weeks and potentially well over a month.

September 17 is only the expected arrival of the part, not the expected return of my computer.
Apple has so far offered no alternative solution.
I’m now considering asking Mac Center to return my laptop to me and close/cancel the current repair order.

My thinking is that if they can’t give me my computer back within a reasonable timeframe, I would rather have the laptop in my possession and then pursue the complaint against Mac Center and/or Apple separately.

But I’m concerned that if I voluntarily take the laptop back, Mac Center or Apple could later say:
“You chose to cancel the repair, so the case is closed.”

I don’t want retrieving my laptop to be interpreted as accepting what happened or giving up my AppleCare rights or my complaint.

So my questions are:

1. Has anyone dealt with a similar situation with an Apple Authorized Service Provider?

2. Can Apple require me to wait indefinitely for a part, or can they offer a replacement/alternative when a repair has gone on this long?

3. If I retrieve my Mac and the repair order is closed, can I still escalate/appeal the way the repair was handled?

4. Would retrieving the Mac potentially affect my AppleCare coverage or my ability to have the repair completed later?

5. Is there another level above an Apple Support supervisor that I should request, particularly someone who handles complaints about Apple Authorized Service Providers?

6. Would it make more sense to keep the repair open and continue escalating rather than take the Mac back?

I’m not trying to get something for free simply because a repair took longer than expected. I understand that parts shortages happen.

I’m frustrated because the communication and handling of the entire situation have been terrible, and I feel that I’m being told to simply wait without any meaningful remedy despite being without an essential work tool for an extended period.

I’m especially interested in hearing from anyone who has experience with AppleCare/AASPs and knows what escalation options actually exist.

Thanks in advance!

Hello,
I have a pair of AirPods Pro 2’s and they used to work great. For some reason the case randomly stopped charging and I couldn’t connect the AirPods because they were always flat. I bought a replacement case and it arrived yesterday, so I charged it all night and tried it today. I tried pairing them to my phone but it said hold the button on the back until it flashes orange and then white, but mine would flash orange and then green. If anyone can help me out I’d really appreciate it.

I always have loved the Apple Mail function where I set up to get a notification when someone responds to an email. (I've let my inbox just get so cluttered that I miss more than I find.)

So I sent a note earlier today and want to make sure I see the response, but can't find that little ding-dong bell icon or anything that says "Notify Me". In the past I've been able to go back and retroactively set up that notification but now I got nothin'

I tried both on my laptop and in ios and still zero satisfaction.

Has that functionality gone away and I'm just lagging the curve? Is that functionality right there and I've just lost the ability to see it? No matter what I'm feeling more than a little stupid.

I'm going to keep looking for the answer and will update here if I find it.

Meanwhile, thanks for any insight.