I've worked some awful jobs in my life but nothing is worse than working for Tim Hortons. I've worked at two so far, the first better than most but the second is closer to the average Tims experience.
The first was owned by someone who just had the one store and worked there themselves. I was trained properly there, there were long-term employees who knew the job, there just felt like there was a proper system there so it functioned like other restaurants I've worked. The owners were very micromanage-y but the environment wasn't too dissimilar to other jobs.
Then I made the mistake of talking to my boss like a normal person. I told him about my girlfriend and how'd I'd be moving in with her in another town in the next couple months and he laid me off over email two weeks later right after Christmas. When I went to return my uniform my manager questioned what I was doing and I had to tell her that I was laid off by the owner. I was left with no job and a lot of debt after months of trying to find a job after.
That was a couple years ago. Fast-forward to a few months ago and I'm desperate for any kind of job. The only place to get back to me was a Tim Hortons in town. I thought the text message I got from them was a scam at first because it was something along the lines of 'hii i got ur resume. do u want to come in for an interview?' I didn't respond for like a week but after still no other prospects I decided I might as well.
I was offered the job after the interview and was to start the following week. I was also given my uniform after telling them my sizes, my pants were two different sizes, 4-6 sizes larger than what I wear and I still have them to this day. The training consisted of the normal Tim Hortons videos. I would watch 2 hours of videos a day then be told to go out front. My training from a trainer was 'this, this, and this is here... this and that is over there... etc.' I would frequently be left by myself because my trainer still had other work to do. I'd be asked questions from customers I couldn't answer because I didn't know or had to make drinks I've never made before with no guidance because we're too short-staffed for people to be able to stop and help. Most of my learning was from getting in trouble for doing things wrong even though I was never told how to do them in the first place. I'd be told how to do the same thing six different ways by the three different managers.
I was constantly yelled at to 'hurry up, buddy' which would just cause more mistakes. If I followed the way the videos taught to do things I'd get yelled at to hurry up. They'd rather do things wrong multiple times than right once. If I was working window I'd have to hand out half empty cups of coffee so they could save that quarter of a second of window time. A lot of the times it'd just end with me being yelled at by the customer (I didn't pour the drink) and them giving the coffee back saying to fill it this time. I burned 3 people with hot coffee in my first 2 months because I'd be told to hurry up so I couldn't make sure the lid of the cup was actually secured. When the Tim Hortons inspection happened I was treated like I was stupid for doing things the way I was shown instead of how the videos said to do them which were trained out of me
My managers constantly go on about drive-thru times and how we need to be quicker. 25 seconds is the goal and I've never seen it achieved before. It's always either the person on windows fault, who relies on the customers to be quick for them to be quick, or the person making drinks fault. Standards say to whip ice capps for 15 seconds and espresso takes 20 seconds to pour, it's literally impossible. The person actually 'at fault' (no one's really at fault, it's an unachievable standard) is the person at sandwich station which is always a manager. We're always waiting for their food which drives up the time. Getting drinks out quickly just offsets the amount of time that food orders add.
We've already almost been closed down by the health inspector over a fruit fly infestation. There were swarms of them. We were actually able to properly clean after that but that only lasted until he came back to check on things. They're back now and it's gross and embarrassing to have customers accuse you of causing them.
I'm going on six months of working there now and it hasn't gotten better. Every one of my coworkers bullies new people and then wonders why we're so short-staffed. There are 30-50 year olds that will just hound on these high-schoolers until they quit then they get stressed out because they have more work to do. This is the most toxic environment I've ever worked for. I've realized now that the people yelling at me for making mistakes make those same mistakes but since they have no one yelling at them about it they don't see it. Any time I try to work collaboratively with people I get treated like an idiot so I've learned to keep my mouth shut and just do things the way I'm told with no questions asked, then at least if it goes wrong my conscious can put the blame on them instead of myself.
The bright side is that some days are so bad and chaotic there that I find it amusing. They've inflicted a self fulfilling curse upon themselves and it's funny seeing the aftermath. I've been searching for a new job since I've started.