I've had Echos for about five years, and a persistent issue I've had is Alexa Echo devices losing the ability to play multi-room music. Most problematic is the "everywhere" group, where every Echo device is included. I've done a lot of research, and many of the solutions involve deleting the group, re adding it, and hoping the issue is resolved. It seems like half the time, the solution works, and the other half of the time, it does not.

Well, recently I bought a new router after upgrading my internet provider to fiber internet. All heck broke loose with my old router with the new ISP and the first thing to break was multi room music. And it stayed broken. I got a different router, which changed nothing.

No matter what I did-delete the group, re add it. Make sure the alexas are all on the same network. Make sure they are all on the same frequency (5Ghz). Nothing. NONE of my music groups worked-I have one for "upstairs," which runs the main floor of the house and has 5 Echos plus one Echo subwoofer on it. No dice.

The music would only play on one speaker or some speakers: all of the speakers worked individually, but the Echo Show devices would not join the party.

What did work, finally, was deleting the multi room music group and then making new groups that ONLY included one new device at a time. My Echo Show devices refused to play music-they would just play the graphics of the song on Spotify, or the visual "tile" for the station I was listening to on Tunein, but no music. So that was the first thing I did: I made a group with the Echo Show 8 and then added 1 Echo Dot that always played music.

Sure enough, that "group" worked. So then I made another group and added another known good Echo Dot. That worked. So I made another group and added the other Echo Show 8 that never wanted to play music. It worked! Soon enough, I had all my Echo devices in my main floor of my house added into a group, and it all worked.

Then, I added my one terrible Echo Show 5 that I paid $20 when it was on sale (they are so terrible) that's on my night stand. I named the group "Everywhere," and it DID NOT WORK! The Everywhere group refused to play music. It just would not.

But I was able to switch back to my Upstairs group and it worked fine still. HOW BIZARRE. I ran upstairs, and sure enough, that god awful but $20 device had jumped off the 5ghz network and back onto the regular network: I told it to forget the regular network and get back on the 5ghz network. And now the Everywhere group works.

I don't know if I re established some kind of link between the devices doing things this way-my intention was to find the one Echo that was being broken and messing up the link. It turns out that there were NO broken devices except for one on my 2nd floor, and my Alexas were refusing to play group music for absolutely no reason. My old "upstairs" group did not include the Alexa that was killing my everywhere group, but before I had to redo everything, my upstairs group was dead.

I turned them on, I turned them off, I put them on different networks, I spoke to different speakers. Nothing would work. Until I made a small, two speaker group, and then a 3 speaker group, and then a 4 speaker group, and so on. I did make sure that they were all on the same network bandwidth first, but I am not sure that this mattered. They were always on the same network-that never changed.

After the link has been re established, I saw that the Echo Show in my kitchen has jumped off the dedicated network, it has joined a network with a different name and a 2.4 bandwidth, but it doesn't care. It works just fine. The multi room groups that this device belongs to work, the device works, and it's not on the same network (the network is on my router, but this never changed)I can and will go in and make it forget the forbidden network, but I don't know if it matters.

Hope this works for others-I am sure I will have to re test this theory and iterative method of fixing multi room music, as this seems to be a feature of Alexa devices.

I wonder if this fixed my "amazing" Echo Link Amp that almost never broadcasts music...

I have been trying to use my Echo dot max as a speaker for my laptop and I have tried so much. Right now I have gotten it to pair, but then the computer automatically disconnects from it. Previously it could not even pair. I have updated bluetooth drivers and can connect other bluetooth devices to my computer properly, even other speakers.

One thing I did notice is that alexa will say no nearby devices found, but my computer still connects to it and alexa will make a beeping sound like it connected. The computer also shows up in connected devices on the app. I dont know what else to try, I have tried using another echo dot max too and that one could not connect either.

I got a gen 1 echo from a friend and have been trying to set it up, but so far no luck.

I have reset it, and going into setup mode on my phone - it doesn't try to connect to the ad hock wifi. If I connect manually nothing happens

I tried to add it as amazon Tap and it did content but then gave me an error that the device hasn't been registered.

Or is there a way to trade it in for a new echo without it being registered?

Randomly during the day, the time will stick on my Alexa. Right now it’s 2:56PM my time, but the clock on my Alexa says it’s 1:47PM. It fixes randomly after a few hours, but still… I expected better from a company like amazon

I asked to go back to the last song but it was the first song on my playlist.
GO HOME Alexa- your drunk

We've been having trouble with our echos for a long time, mainly with responsiveness. We tried the new Alexa+ and it made things better for a couple weeks but now we're having trouble again. For me and my sister it's not too bad and with a little persistence it works but we mainly have them because of my disabled mum. She's bedbound and uses them to communicate around the house. We use Alexa Anouncements a lot. She has lung problems that end up in her having a variable voice, sometimes it's quite quiet or croaky or can sound different to when her voice sounds "healthy". I was wondering if anyone knows if this is an issue other disabled people or people with lung problems have had, if there are any smart ecosystems that are more reliable for this sort of voice recognition.

Many thanks

Hi, I'm having trouble setting routines on Alexa without getting an error that my input can't be found on Amazon music. It happens when I try to do it with an album or playlist. Any help?

I bought an Echo Show 15 specifically to use as a visual daily checklist for my 5-year-old. I want a persistent checklist on the screen with things like getting dressed, brushing teeth, putting laundry away, cleaning up, etc. I don’t really want to have to set specific times to everything. Ideally he could say “Alexa, I put my laundry away” and Alexa would check it off.
The problem is I want the checklist to automatically reset each day so everything is unchecked again, without assigning specific times to each task. Alexa+ lets me create tasks and check them off by voice, but once they’re completed, they stay completed.
Is there a way to do this with Alexa/Echo Show 15 that I’m missing—maybe a skill, routine, or workaround?

I had set up our Echo Show 10 to display a "collection" of photos when we first received it. It did this without issues - up until about a week ago. Since then, it stopped displaying the collection, even though both the Alexa app and the Show's interface indicate that the collection has been selected as the photo gallery. I did not make any changes to any settings when this started to occur. Since then I've tried restarting the device several times and even selected a different option for the gallery (and then changing it back to the collection) but the problem persists.

What may have caused the problem to start seemingly out of nowhere?

And how do I get it to show the photo collection again?

Note that all other feature seem to be working OK...

Has anyone has their echo show just suddenly no longer have a functional homescreen? Once day I took a look and every single widget has the message "unable to load widget". I've tried removing and re-adding the widgets, checking for software updates, and even restarting the device a few times. Nothing.
Is there something going on with Amazon right now, like a backend software update they're working on?

Hi, I have two Echo Dot Gen 3, one is pooched since I left out in rain, it speaks but no lights. Since I live in Canada, the trade deal doesn't exist here.

My question is, my other Dot 3 works perfect for backyard music. I wanted to check if the software on it was up to date. Went onto Alexa app and it says the version number is 13054618500, however, this is different from what Amazon says. They report the 3rd generation version number s/b

1. In fact, Amazon reports that is the version for gen 2, 3, and4. This doesn't make sense to me and that makes me think, what an incompetent company! Thoughts?

I looked this up myself and tried it but every time I press to link to spotify, I just get a blank screen that never loads

We recently had to upgrade our router and it sent all our echos into a tizzy. When we finally got them back online, they were all using the new updated version of Alexa and I absolutely hate it. How do I go back?? I've tried what Gemini suggested after a few different searches, to no avail. Is it time to move to Google Home? Or is that any better?

Don't know what triggered it and didn't even know my device could make phone calls to be honest, but it happened and I hate it. They really are recording everything apparently, which is why I just turned off all recording.

I have an Amazon Echo 8 (2nd Generation), and I’m facing this problem: “We can’t find your Amazon account.”

I bought this device second-hand, but unfortunately, I don’t have any information about the previous owner. I also don’t have the original bill or invoice for the device.

If anyone knows how to fix this issue, please help me. I would really appreciate any solution or guidance. 🙏

I understand that this device is old now, but I didn’t think it would just refuse to speak back to me.

I got a sealed Echo Spot from 2017 for free (given to me by a friend) and it definitely hadn’t been setup or used before. I’ve gone through the Accessibility settings, Sound settings, Device Options, I’ve turned it off an on again, and yes, the volume is up.

No matter if it’s asking Alexa question or even just getting it to play music, it won’t make a sound.

Alexa still responds to me, but I’m forced to swipe up to actually see the response, and it’s only in text. Not very useful, I’d rather just use my phone.

Thoughts? Do the speakers in these things just have a tendency to die after 8 years of doing nothing?

I play ambient waves noise on my Alexa dot 2nd gen to fall asleep, I would like to upgrade but unfortunately NO other generation has a very low volume output as the echo dot 2nd gen which is a shame. I have 2 other models & they are all much louder even on the very lowest volume setting compared to the dot 2nd gen too. It seems like they are more focused on increasing volume &forgetting about the lowest volume? Or is there another echo speaker that can go as low as the 2nd gen. Thanks.

This is driving me nuts, because it used to work flawlessly.

When I am in my car and tell Alexa to play something on Spotify, I get the following response:

**"To play spotify open the spotify app on your phone then try again"**

The Spotify app is open. Even when it is to the front and active, I get the same response.

When I use Spotify on my home Echo Dot, it works. When my phone is not connected to the Echo Auto and I tell the Alexa app to play something on Spotify, it switches to Spotify and plays what I requested.

It's just when the phone is connected to the Echo Auto (2nd gen btw) that it all fails.

Oh and other services, like Apple Podcasts or Audible, work. No problem. iHeart Radio also works but I don't want ads and I already pay for Spotify so I want that to work.

Here's what I tried so far:

\- Unlink and re-link the Spotify skill in the Alexa App

\- Unlink and re-link Spotify to Alexa in the Spotify App

\- Change the voice and language from US English to UK English and back

\- Reset, forget and re-connect the Echo Auto to my phone

\- Uninstall and re-install the Alexa app

\- Uninstall and re-install the Spotify app

\- Reset my phone

Help?!

I have two echo dots. Added a echo with a screen. I renamed the view echo and the other one ziggy.

Whenever I play a song on ziggy, echo plays it.

How do I divorce the two so they are independent?

Apparently playing music on two devices costs extra..... I am not paying for that. I just want them to independent.

How do I get them to be independent?

So I noticed when I use my echo, or even Amazon Music to listen to music. The volume would just… randomly go up and down?? It’s honestly the most annoying thing ever. I pay 20 dollars a month and I can’t even listen to music without issues.

I’ve done everything I can think of.

Unplug the device. Turn off spacial awareness on my iPhone, turn off noise normalization or whatever it’s called. Logged out and logged back in, restarted my phone, deleted the app and redownloaded it…

I don’t know what to do. It did it twice while typing this post.

Please help I’m losing my mind 😭😭

I was gifted a gen 3 show 5 today but it doesn't have a power cable and was wondering if the cable from my gen 1 show 5 would work on it until I could get proper gen 3 power cable that goes with it??