r/microsoftsucks • u/Lewis-McLoud • 2h ago
Microsoft Learn profile deleted!
Looking for anyone who has dealt with something similar with Microsoft Learn.
I had a Microsoft Learn profile for many years, using my personal Microsoft account as a sign-in account. I earned multiple Microsoft certifications and was also an MCT.
I also linked the profile to an employer's Microsoft account/Partner Center during my employment. After leaving that employer, my Learn profile was deleted about a month later. I did not delete it.
Microsoft Support has told me they cannot verify that my personal account was a sign-in account on the deleted profile, rather than simply a contact/notification address. This is the part I'm struggling with, because I regularly signed into Learn using that account.
I have two useful pieces of evidence:
- Microsoft's Privacy Dashboard shows Learn service usage associated with my personal account over numerous days.
- I have Microsoft emails confirming certification pass and renewals, sent to that same personal address, including my certification details.
I'm currently asking Microsoft whether the certification/examination records can be re-associated with my new Learn profile, even though the original profile was deleted.
Has anyone experienced anything similar?
In particular:
- Can Microsoft re-associate certifications with a new Learn profile when the original profile has been deleted?
- Can Microsoft Support see the historical sign-in accounts associated with a deleted Learn profile?
- Has anyone successfully recovered certifications in a situation like this?
I'd be very interested to hear from anyone who's dealt with Microsoft Learn profile deletion, work/personal account linking, or certification record recovery.
